Role profile - Membership Secretary

Club authority on WebCollect.
Review and update membership materials such as:
- all WebCollect content
- online and paper membership application forms and associated documents
- membership information on the club’s website
- welcome and renewal emails.
Consider with Web Team, other options to replace WebCollect, either off-the-shelf or developed in-house.
Welcome new members as the club’s first point of contact, aiming to email them within x days.
Thank members for renewing, aiming to email them within x days.
Pass details of members buying Cycling UK affiliated membership through the club to Cycling UK within x days.
Produce, with the designer, membership cards, and distribute these to members as required.
Analyse membership data, eg men, women, U18s, new members, renewal rates, 1st aiders, etc and report these to committee meetings. Develop a way of tracking membership trends over the long-term.
Consider initiatives to recruit new members and retain existing ones.
Recruit and train someone to cover for you in processing new membership applications when you are on holiday or incapacitated.
Attend committee meetings.